Jack Gance: Building a Retail Empire Through Customer Obsession
Simon Bowen speaks with Jack Gance, Chairman and Co-Founder of Chemist Warehouse. From opening his first pharmacy in 1972 to creating a multi-billion-dollar retail giant with over 600 stores, Jack shares his customer-first philosophy that transformed Australian retail. Discover his insights on maintaining culture through scale, the power of founder unanimity, the delicate balance between online and in-store experiences, and why true customer focus means imagining yourself on the receiving end of every interaction your business creates.